Terms of service

Please read the following carefully: You are agreeing to the following terms and conditions when you purchase a product from our online shop.

Making a Purchase:

Simply browse through our catalogue and click on ‘add to basket’ you can further edit your shopping basket before committing to ‘check out’. Various search tools are available to ease your journey through the various products available. All prices are in GBP (British Pound Sterling).

 

Check Out:

After you have made your final selection of products and quantities and checked the total value of goods ordered including shipping costs you click ‘check out’ within the shopping basket page. Payment can be made by credit / debit card using PAYPAL which uses a secure server. 

Shipping and Handling:

Items in stock as follows, items out of stock you will be contacted by email. Please supply correct delivery address where orders can be received and signed for as returned unsigned parcels will incur an additional ‘Redelivery’ charge equal to the original carriage charge.

UK Only

All orders over £12 are delivered free of charge (click on free postage option). For Orders under £12 there is a charge of £3.99.

3 to 4 day processing and delivery time excluding holidays. (Orders after 11am Friday will be dispatched on the following Monday).

UK orders sent either by Royal Mail we always post first class when we can, or Parcel Force for larger items.

If you require the item to be delivered ASAP let us know and we will try our best to find the best solution for you.

International & Ireland delivery:

Charges are dependent on country and weight.

After you have selected your products go to checkout and supply your shipping details the system will automatically calculate the shipping costs before you make payment.

International orders will take up to two weeks for delivery.

Sometimes import duties apply to certain countries outside of the EEC. These duties are calculated by the delivery company and should be paid by you on request. Additional import duties are not the responsibility of Pop UP designs. All correct customs labels are attached by Pop UP designs but please be aware that customs sometimes open packages to check contents which also sometimes causes a delay in the delivery of items. It is Pop UP designs company policy to monitor the delivery status of parcels in transit.

Redelivery Charge:

Please supply correct delivery address where orders can be received and signed for as returned unsigned parcels will incur an additional ‘Redelivery’ charge equal to the original carriage charge.

Lost items:

Items not delivered by Royal Mail within 15 days are classified lost and will be redelivered or refunded by Pop UP designs. Items sent by other courier services are generally tracked and will be re-delivered or refunded when classed as ‘lost’. We always try to replace and do our best if parts are broken or lost.

Assurance: For all orders, we will make every effort to deliver within the time stated but we will not be liable for any loss caused to you by late delivery. If you don’t want your order within the estimated delivery time quoted, please contact us by email and we will try and ensure that you receive your order as quickly as possible. Please note that while items sent by the Royal Mail usually arrive within 3-5 working days, Royal Mail stipulates that only items still not delivered after 15 working days can be officially classified as lost. We always replace damaged items, just email us and let us know.

 

Pop UP Designs

North West hatchery Unit,

Fenton Barns Retail Park,

North Berwick, East Lothian,

EH39 5BW

Email: info@popupdesigns.co.uk