Refund policy

If you're not satisfied with your purchase, we offer a 30-day no-quibble guarantee. This allows you to return unused items, in their original packaging and in a resalable condition, within 30 days. We will refund the price you paid for the item (excluding P&P). Alternatively, you can send us photos of any damaged or broken parts. We recognize that our products are made from natural wood, which can sometimes have defects that may result in weak parts prone to breaking.

We will process your refund once we have inspected the returned item and are satisfied that it has been returned in good condition. Please note that you will need to cover the cost of return postage.

Faulty Products

If the product you ordered arrives damaged, faulty, or is not what you ordered, we will replace it free of charge or provide a full refund, provided you return the product to us within 30 days of receipt.

Pop Up Designs regrets that we cannot offer refunds for postage on incorrect purchases. This does not affect your statutory rights.

Return Instructions

Please note that you are responsible for items sent back to us until they are received. For your protection, we recommend returning items using an insured method, such as recorded delivery, which requires a signature upon receipt, especially for expensive items. For lower-value items, you should obtain a certificate of posting from your post office when returning the items. This service is provided by the post office at no charge.

To initiate a return, please follow these steps:

1. Email info@popupdesigns.co.uk, stating which item(s) you wish to return and whether you would like an exchange or a refund.

2. Send the items to the following address:
   Pop Up Designs
   North West Hatchery Unit,
   Fenton Barns Retail Park,
   North Berwick, East Lothian,
   EH39 5BW

For return inquiries, please email info@popupdesigns.co.uk.